Frequently Asked Questions

How do I find out the shipping cost when I place my order ?

Instead of charging you a fee, WIND SPIRIT is going to find the cheapest rate among Fedex, UPS, Purolator, Canpar, Expedibus and Poste Canada.
The shipping cost depends on your address and on the size & weight of the box.
In case of expensive transportation rate, we would contact you before processing your order.

What is your return policy ?

You can return the item within 7 days. You should not have used it and it should not have been damaged.
Return costs are at your expense unless we made a mistake.

What are the delivery times ?

You would receive your order the day after we shipped it if you are in Quebec or in Ontario.
Count 4 or 5 laboral days in others areas of Canada and the United States.

Are there custom duties when shipping to the United States ?

No custom duties and no tax.
We can even ship your order anywhere you need, even destination resorts.